Política de reembolso

You may return products purchased directly from STKRconcepts.com for a refund, store credit, or exchange within 30 days of the order shipment date. See below for details regarding all types of returns.

How to Start a Return
No phone call or RMA number is needed. Log in to your account at account.stkrconcepts.com, or click "My Account" on STKRconcepts.com, using the email you placed your order with. Your orders will show which items are eligible, and you can request a return or exchange right there. If you would rather talk to us, call 855-785-7548 or email returns@STKRconcepts.com.

Our Mistake?
If you receive the wrong product, or if your product arrives defective or damaged, simply contact customer care at 855-785-7548 or by email at returns@STKRconcepts.com. You must contact our customer care department within 30 days of the original shipping date. We are happy to replace your defective item(s), provided the returned item(s) are received back in their original packaging, along with all accessories.

Change Your Mind?
We will refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in "as-new" condition. Items marked clearance, close-out or non-returnable are not eligible for a refund and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise. Some products are also subject to a 15% restocking fee, so feel free to ask if you are unsure whether your item is subject to this fee. Additional restrictions may apply; please contact us for more information.

Exchanges
If you need a different size, color, or item than the one you ordered, you may exchange it. Request the exchange from your account, or contact us. We will exchange your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in "as-new" condition. Items marked clearance, close-out or non-returnable are not eligible for an exchange and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise.

Refund Timing
Please allow 7 business days for returns to be received and processed. As soon as the returned product has been received and processed in house, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow 14 business days for this to be reflected on your statement.

Free Gift With Purchase
If your order included a free gift with purchase, you must also return this item when returning your order. If you fail to return your free item, its retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.

Please include the following with all returned items: