Política de reembolso

You may return products purchased directly from www.STKRconcepts.com for a refund, store credit, or exchange within 30 days of the order shipment date. See below for details regarding all types of returns.

Call before returning your items. All returns must be accompanied by a Return Merchandise Authorization number (RMA #). To obtain a RMA # please contact customer care at 704-508-1031 or by email returns@STKRconcepts.com

Our Mistake?
If you receive the wrong product, or if your product arrives defective or damaged simply contact customer care at 704-508-1031 or by email returns@STKRconcepts.com. You must contact our customer care department within 30 days of the original shipping date. We are happy to replace your defective item(s), provided the returned item(s) are received back in their original packaging, along with all accessories.

Change Your Mind?
We will refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in “as-new” condition. Items marked clearance, close-out or non-returnable are not eligible for a refund and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise. Some products are also subject to a 15% restocking fee – feel free to ask if you are unsure if your item is subject to this fee. Additional restrictions may apply, please contact us for more information.

Exchanges
If you need a different, size, color or item than the one that you ordered – you may exchange the item. Please call before returning your item. We will exchange your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in “as-new” condition. Items marked clearance, close-out or non-returnable are not eligible for an exchange and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise.

Please provide the following information in all returned items:

Original receipt containing all necessary customer info, contact info, and shipping info.
Reason for return or exchange
RMA#

Warranty
All products are warranted against manufacturer defects.
Call our offices with any questions or concerns.

STKR Concepts
Attn: Returns Department
116 Burry Ct.
Troutman, NC 28166

Questions? Call 704-508-1031 (8:00am – 5:00pm ET)
Email: returns@STKRconcepts.com